Last updated: 22 January 2026
1. Our commitment
We are committed to acting with integrity, transparency and respect in everything we do, from both an ethical and a social perspective. Our ethical policy describes how we work to create a fair and trustworthy platform for both customers and service providers. We adhere to applicable laws and collaborate with industry organisations where relevant.
2. Fair and equal treatment
We treat everyone on our platform equally, regardless of background, gender, age, religion, ethnic origin, sexual orientation or disability. We do not accept discrimination, harassment or other forms of unfair treatment. Both customers and businesses must follow the same standards of respect and courtesy.
3. Transparency
We strive for openness in our business. Prices, booking conditions and cancellation rules must be clearly stated before a booking is made. We do not hide fees or use misleading marketing. Service providers are responsible for providing correct and up-to-date information about their services.
4. Honest reviews and ratings
Reviews and ratings on our platform must reflect genuine experiences. We do not accept fake reviews, manipulation of ratings or attempts to influence others dishonestly. We take action against those who violate these guidelines.
5. Sustainable and responsible business
We encourage sustainable choices and responsible consumption. We support businesses that work in an environmentally and socially responsible way. We do not promote services that may be harmful to health or that conflict with applicable legislation.
6. Data and privacy
We handle personal data in accordance with applicable law and our privacy policy. We do not sell personal data to third parties for marketing purposes. Users have the right to know what data we hold and to request correction or deletion.
7. Complaints and reporting
If you believe that we or someone on our platform has acted unethically, we ask you to report it. We investigate reported incidents and take appropriate action.
8. Updates
We may update this ethical policy from time to time. The current version is always available on our website. Continued use of the platform after changes means that you accept the updated policy.
If you have questions about our ethical policy, please contact us via our support or the contact details stated on our website.
